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トショカン ノ ヒョウカ オ タカメル : コキャク マンゾク ト サービス ヒンシツ
図書館の評価を高める : 顧客満足とサービス品質 / Peter Hernon, John R. Whitman [著] ; 永田治樹訳
| Material Type | Books |
|---|---|
| Publisher | 東京 : 丸善 |
| Year | 2002.9 |
| Language | Japanese |
| Size | xiii, 225p ; 21cm |
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| Location | Volume | Call No. | Barcode No. | Status | Comments | ISBN | Printed | Restriction | Req Memo | Reserve |
|---|---|---|---|---|---|---|---|---|---|---|
| 2F reading room |
|
015/H | 1110203594 |
|
4621070851 |
|
|
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| Other titles | original title:Delivering satisfaction and service quality : a customer-based approach for libraries |
|---|---|
| Notes | 参考文献: p[207]-214 |
| Authors | Hernon, Peter Whitman, John R. 永田, 治樹(1944-) <ナガタ, ハルキ> |
| Subjects | BSH:図書館奉仕 |
| Classification | NDC9:015 NDC8:015 |
| ID | 6000059022 |
| ISBN | 4621070851 |
| NCID | BA58761855 |
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