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RT Book, Whole SR Electronic DC OPAC T1 Measuring quality : performance measurement in libraries / Roswitha Poll, Peter te Boekhorst T2 IFLA publications, A1 Poll, Roswitha. A1 Boekhorst, Peter te, 1957- YR 2007 FD 2007 SP 1 online resource (269 pages) K1 Electronic book K1 Electronic books K1 Electronic books K1 Academic libraries -- Evaluation K1 Public libraries -- Evaluation K1 Bibliothèques universitaires -- Évaluation K1 Bibliométrie K1 Bibliothèques publiques -- Évaluation K1 Bibliothèques universitaires -- Qualité -- Contrôle K1 Bibliothèques publiques -- Qualité -- Contrôle K1 LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- Archives & Special Libraries K1 Academic libraries -- Evaluation K1 Public libraries -- Evaluation ED 2nd rev. ed PB K.G. Saur PP München SN 9783598440281 SN 3598440286 SN 3598220332 SN 9783598220333 LA English (英語) CL DC22:027.7 NO The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries NO Open Access NO Includes bibliographical references (pages 263-267) NO Print version record NO 書誌ID=ED00003253; LK [E Book]https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=259763 OL 30